How Does Anonymous Reply Work?

When leaving a suggestion with Incogneato, you have the option of including your email address. Incogneato keeps it secret and never shares it with your organization. Here's how it works:

  1. After submitting your email address, we encrypt and save it to our database.
  2. Your organization is notified that you would like a reply. They can reply by logging in to their dashboard. Here's what they see:
  3. After they reply, Incogneato sends you an email notification with a link to view and respond back to their reply.
  4. If both of you are logged in at the same time, you can chat live and real-time.

That's all there is to it. As you can see, your email address is kept secret and never shared with your organization.