Some feedback respondents may still be wary of including their email address, despite the fact that it's never shared and their anonymity is guaranteed. Conversation Codes will allow you to hold more conversations with your respondents, even if they choose not to include an email address.
These are codes are provided to respondents as an alternative to providing email address—allowing them to hold an anonymous conversation with you simply by returning to the feedback site and providing their unique code.
To enable or disable Conversation Codes, login to your dashboard and select Manage Box. Then, find the Provide Conversation Code toggle in the right sidebar. For more information and visual instructions, please see How to enable or disable Conversation Codes in your suggestion box.